I had a bit of a problem with a Yamaha classic guitar I ordered because I hadn't realised it came without a case (which I find very slack from Yamaha on a $900 guitar). Anyway I rang Better Music and they very kindly agreed to send the case that I would have bought had I realised Yamaha's slackness to me for free shipping. This is exceptional customer service that one just doesn't see anymore in Oz. All my future purchases will be with Better Music now because clearly we can trust them completely to do the right thing by the customer (unlike most companies in this country).
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