Frequently Asked Questions
What are the shipping rates?
We offer free shipping on most items to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we do offer great shipping rates, though it is often too expensive for us to offer free shipping.
You can calculate shipping costs in the checkout and on item pages with your postcode.
Orders under $50 incur a minimum order fee to cover shipping.
Standard vs Express Shipping
Our shipping platform will automatically determine and display the Express or Standard shipping options that are available to you. If Express is not displaying, you're either located too far away from our store in Canberra, or the Standard shipping option will get it to you just as fast for the same price. Express shipping is 1-5 days, Standard 2-10 days depending on how far you are away from our store in Canberra.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call monday morning or reply to your order email and we will endeavour to stop goods leaving the store.
Electric Guitar Strings
How do different electric guitar strings affect the playability of the guitar?
Different electric guitar strings affect the playability of the guitar in a few different ways. The most obvious way is the gauge, or thickness, of the string. A thicker string will be harder to bend and will have a higher tension, meaning it will take more effort to make the string vibrate. This can make it difficult to play fast lead passages or to get a clear, ringing sound when strumming chords.
What is the difference between round wound and flat wound electric guitar strings?
Round wound electric guitar strings are made by wrapping a round wire around a central core. The resulting string is then ground down to create a smooth surface. This type of string is the most popular choice for electric guitars, as it provides a bright, cutting tone. Flat wound electric guitar strings are made by wrapping a flat wire around a central core. The resulting string is then ground down to create a smooth surface.
How often should you change electric guitar strings?
It is generally recommended that you change your electric guitar strings every 2-3 months, or whenever they start to sound dull. Of course, this depends on how often you play - if you play every day, you will probably need to change them more often. If you only play a few times a month, you can probably get away with changing them less often. There are a few signs that it might be time to change your strings:
Your strings are starting to corrode If you notice that your strings are starting to develop a greenish tint
The texture of the strings feel rough and no longer smooth.
Lastly, if you’re entering a studio environment to track your own guitars, it is recommended you put on a fresh set of strings to maximise both the brightness and attack of your electric guitar.