Terms & Conditions

Looking for these policies?

Our Shipping Policy

Our Returns and Refunds Policy

Our Privacy and Security Policy

Our Price Match Guarantee

Our Payment Options



All prices are listed on our website in Australian dollars (AUD), including GST (inc GST).

International orders

Better Music does not ship internationally at this time.

Stock turnover / items out of stock

We make an effort to ensure that items displayed on our site reflect current stock on hand. However, due to high stock turnover, Better Music cannot guarantee that all items displayed on our website are in stock at all times. If an item you have ordered is not in stock, we will contact you. Usually, orders containing out of stock items can be filled with minimal delay.

Free In-store Pickup

Free in-store pickup is available on all products listed on the website. Simply select the "Free In-store Pick up" option at the checkout. Pickups can be made at Better Music, 18 Salamander Court, Phillip, ACT, 2606 during our opening hours. Orders may not be available for immediate/same day collection due to processing times and stock availability. To avoid any collection issues please wait until you are notified via phone, email or SMS by our online sales team. For an update feel free to email or call ahead.

As a condition of in-store pickup and to protect our customers, the credit card used for online purchasing must be presented at the time of pickup, along with one form of photo ID (driver's licence etc.). Goods will not be made available for collection without this identification being completed.

In-store pricing

We do not guarantee to match our website prices on products for sale on our shop floor. This is necessary due to the cost of receiving, handling, storing and displaying products, as well as allowing you to physically try and test the product before purchase.

Customer satisfaction

Better Music values customer satisfaction highly. We aim to provide high quality musical instruments and great service to you, the musician, every time. If your shopping experience with us hasn't met your expectations, or would like to provide feedback on how we can do better, please email us at [email protected]

Promotions and Giveaways

From time to time, Better Music runs promotions and giveaways. Our terms and conditions relating to promotions and giveaways can be found here.


We aim to keep all information on our site up to date and correct at all times. However, prices, product descriptions and availability can change quickly and inaccuracies will occur from time to time. We ask for your understanding when errors or inaccuracies occur. We will not be responsible for, and will not be liable for, any errors in products details, descriptions or specifications, services, prices, related graphics or any other content contained on the website. All prices are subject to change without notice.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Please contact us if you have a question

For more information regarding shopping with us, please contact us by phone (02 6282 3199) or email ([email protected]).


Better Music (ABN: 43 679 625 324)


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