It's a simple and effective way to protect you against unauthorised use of your card and protect us against fraudulent transactions.

A nominal refund is a small amount (like $0.01) sent to your card to verify it belongs to you—similar to how PayPal confirms card details.

Once you've seen the refund appear in your account, please confirm the amount with us via email.

Normally the refund appears within 1 - 2 business days.

PayPal uses a similar process when verifying a new credit card by issuing a small refund. Our nominal refund process follows the recommendation of our bank for secure verification by online merchants.

Reach out to our online team at 02 6282 3199 — they’ll gladly walk you through any queries or concerns.