Frequently Asked Questions
What are the shipping rates?
We offer free shipping on most items to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we do offer great shipping rates, though it is often too expensive for us to offer free shipping.
You can calculate shipping costs in the checkout and on item pages with your postcode.
Orders under $50 also incure a minimum order fee to cover processing costs.
What is your return policy?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call monday morning or reply to your order email and we will endeavour to stop goods leaving the store.