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Frequently Asked Questions
What are the shipping rates?
We offer free shipping on most items to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we do offer great shipping rates, though it is often too expensive for us to offer free shipping.
You can calculate shipping costs in the checkout and on item pages with your postcode.
Orders under $50 also incure a minimum order fee to cover processing costs.
What is your return policy?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call monday morning or reply to your order email and we will endeavour to stop goods leaving the store.
Dexibell
Hand made in Italy, Dexibell is born from the need to create musical products that are faithful to the highest expectations of musicians combining tradition, passion, design, technology and creativity.
Dexibell was established in 2013 by the R&D team of the former Roland Europe and backed by Proel S.p.A., Italian manufacturer of leading brands in professional audio and lighting, musical instruments and accessories. Their pianos feature T2L (True to life) technology with 24-bit/48kHz resolution (vs industry standard 16-bit/44.1kHz) with 15 second sample times to capture the natural decay of a note. On top of this Dexibell utilize Quad Core sound engines with 320 digital oscillators which allow for almost unlimited polyphony and sympathetic resonance. All of this to say they are leading the market in quality performance and sound in digital home and stage pianos.
For their design, Dexibell teamed up with Ferrari's design firm to create a uniquely Italian style for their instruments. You can see this in their sleek, curved designs and striking colours not generally seen on the home piano market. Did you say you want a Ferrari Red piano? They have one!
Fueled by the know-how, the talent and the experience of the best and most highly regarded Italian designers and engineers with more than 30 years of specific experience in the digital musical instrument’s, Dexibell has achieved musical instrument quality that once was unimaginable in just a few years.
The spirit driving Dexibell is balancing the philosophy of old-world-craftsmanship with new-world-technology, thus creating a new renaissance of musical instruments.
“Innovazione, tradizione e passione senza compromessi”.
