Frequently Asked Questions
What are the shipping rates?
We offer free shipping on orders $100+ and under 32kg to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we will subsidise your delivery rates.
You can calculate shipping in the checkout and on product pages with your postcode.
All orders under $100 are charged at minimum $10 shipping.
Basic vs Standard vs Express Shipping
Express 1-5 days.
Standard 2-10 days.
Basic 4-10 days.
Our shipping platform will automatically determine and display the Express or Standard shipping options that are available to you.
Delivery times are determined by how far you are away from our store in Canberra.
If Express is not displaying, you're either located too far away from our store in Canberra, or the Standard shipping option will get it to you just as fast for the same price.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call Monday morning or reply to your order email and we will get back to you asap.
Headphones
What are studio headphones?
Studio headphones are headphones designed specifically for use in recording and mixing audio in a professional recording studio. They are designed to provide accurate sound reproduction and to block out external noise. Studio headphones are typically closed-back and circumaural (over-ear) headphones, which provide a good seal around the ears and block out external noise.
How do studio headphones work?
They are designed to provide a flat and accurate sound that is free from coloration and distortion. This allows for a more accurate representation of the sound being recorded or mixed, which is essential for producing a high-quality product.
Who would benefit from using studio headphones?
Studio headphones are a great tool for anyone who wants to create or listen to audio with a high level of accuracy and clarity. This usually includes musicians, producers, and audio engineers.
