Frequently Asked Questions
What are the shipping rates?
We offer free shipping on orders $100+ and under 32kg to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we will subsidise your delivery rates.
You can calculate shipping in the checkout and on product pages with your postcode.
All orders under $100 are charged at minimum $10 shipping.
Basic vs Standard vs Express Shipping
Express 1-5 days.
Standard 2-10 days.
Basic 4-10 days.
Our shipping platform will automatically determine and display the Express or Standard shipping options that are available to you.
Delivery times are determined by how far you are away from our store in Canberra.
If Express is not displaying, you're either located too far away from our store in Canberra, or the Standard shipping option will get it to you just as fast for the same price.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call Monday morning or reply to your order email and we will get back to you asap.
Pianos / Keys
Keyboards and Pianos from the Leading Brands
At Better Music, we understand that the heartbeat of every melody lies in the keys that produce it. That's why we bring to you an exquisite range of keyboards from the leading brands in the industry. Whether you’re a beginner or a seasoned pro, our collection promises to resonate with your musical direction, offering a tone that's both classic and modern. With over 750 pianos and keyboards in stock, we're proud to be one of Australia's leading destinations for musicians of all skill levels. From iconic brands like Yamaha, Casio, Nord, to Korg and more, we've got you covered. Whether you're a beginner looking for your first electric keyboard piano or a seasoned pro in search of a grand piano, our team is here to help. Got questions? Don't hesitate to contact our friendly team - we ship Australia-wide, ensuring your musical journey is just a click away.
Let your creativity flow with a piano
Keyboards offer a world of possibilities, allowing musicians to explore a vast array of sounds and styles. Whether you're into pop, jazz, rock, or electronic music, a digital keyboard or keyboard piano can be your gateway to sonic exploration. With features like weighted keys, built-in rhythms, and a plethora of instrument voices, keyboards are versatile instruments that cater to both beginners and professionals.
Your Journey, Your Sound
At Better Music, we believe that every musician has a unique story to tell. With a keyboard from our collection, you have the perfect tool to express your individuality, creating music that is as unique as your journey. So go ahead, make your mark in the world of music with Better Music. Don't forget to check out our range of keyboard amplifiers, keyboard accessories, and keyboard pedals to enhance your setup.
Australia-wide Delivery on all Pianos & Keyboards
Yes, we deliver Australia-wide! All our pianos and keyboards are sent straight to your door with insured delivery and protection.
What happens if my order is damaged in transit?
The likelihood of your item being damaged in transit is extremely low, but if you suspect that your item is damaged, DO NOT sign for a package. Signing for an item means it has been received in good order, and any damage is no longer the courier's responsibility. If your order is damaged, you must call us (02 6282 3199) or email us (sales@bettermusic.com.au) to notify us within 24 hours. So we can help you best, please include your name, address, items ordered and a brief description. All items will be assessed by us on a case-by-case basis.
