Frequently Asked Questions
What are the shipping rates?
We offer free shipping on most items to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we do offer great shipping rates, though it is often too expensive for us to offer free shipping.
You can calculate shipping costs in the checkout and on item pages with your postcode.
Orders under $50 incur a minimum order fee to cover shipping.
Standard vs Express Shipping
Our shipping platform will automatically determine and display the Express or Standard shipping options that are available to you. If Express is not displaying, you're either located too far away from our store in Canberra, or the Standard shipping option will get it to you just as fast for the same price. Express shipping is 1-5 days, Standard 2-10 days depending on how far you are away from our store in Canberra.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call monday morning or reply to your order email and we will endeavour to stop goods leaving the store.
Acoustic Pianos
Acoustic Pianos From Leading Brands
Explore our curated collection of acoustic pianos from leading brands, sourced from the best across the globe. Each piano, from renowned manufacturers including Kawai, Ronisch, Yamaha and Beale, stands as a testament to decades of musical innovation and excellence. Our selection is designed to cater to the discerning tastes of both beginners and professional musicians.
Investing in Legacy with Kawai Pianos
Kawai pianos are celebrated for their longevity and enduring sound quality. Investing in a Kawai upright piano or a Kawai grand piano is not just about purchasing an instrument; it's about investing in a legacy. Kawai's innovative use of materials and craftsmanship guarantees a piano that not only meets the demands of current musicians but also captivates future generations with its timeless sound and beauty.
Acoustic Piano FAQs
What aspects should you look for when buying a piano?
When buying a piano, focus on sound quality, the instrument's touch or action, and its size to ensure it complements your space. Exploring various brands, such as the richly nuanced Kawai pianos, helps identify an instrument that aligns with your musical expression. Also, consider the piano's aesthetic appeal, as it will be a centrepiece in your home.
How long should an acoustic piano last?
An acoustic piano, with proper care and regular maintenance, can last for decades. High-quality instruments like Kawai pianos are known for their durability and can become a treasured family heirloom, passed down through generations. Regular tuning, along with controlling humidity and temperature, ensures your piano remains in prime condition.
How often should an acoustic piano be tuned?
To maintain its sound quality, an acoustic piano should be tuned at least twice a year. Changes in humidity and temperature can affect the strings and tuning stability. Professional tunings, coupled with periodic check-ups, keep the piano sounding its best for both practice and performance.
Need help choosing a piano?
At Better Music, we’re here to help you find the perfect piano for your needs. From the compact elegance of upright pianos to the majestic resonance of grand pianos. And don't forget to explore our selection of piano stools and benches for the ultimate playing comfort. Our team is here to guide you through the selection process, ensuring you find the ideal acoustic piano to enrich your music journey. Give us a call on 02 6282 3199 or reach out via our contact us form for personalised assistance.