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Frequently Asked Questions
What are the shipping rates?
We offer free shipping on orders $100+ and under 32kg to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we will subsidise your delivery rates.
You can calculate shipping in the checkout and on product pages with your postcode.
All orders under $100 are charged at minimum $10 shipping.
Basic vs Standard vs Express Shipping
Express 1-5 days.
Standard 2-10 days.
Basic 4-10 days.
Our shipping platform will automatically determine and display the Express or Standard shipping options that are available to you.
Delivery times are determined by how far you are away from our store in Canberra.
If Express is not displaying, you're either located too far away from our store in Canberra, or the Standard shipping option will get it to you just as fast for the same price.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call Monday morning or reply to your order email and we will get back to you asap.
Cymbals
What is the difference between a cast cymbal and a sheet cymbal?
There are a few key differences between cast cymbals and sheet cymbals. For starters, cast cymbals are made by pouring molten metal into a mold, while sheet cymbals are cut from a large sheet of metal. This difference in manufacturing process results in a few key sonic differences. Cast cymbals tend to have a more complex and nuanced sound, while sheet cymbals tend to be brighter and have more attack.
What are the main types of cymbals?
The main cymbal types include crash cymbals, ride cymbals, splash cymbals, china cymbals and hi-hat cymbals.
What are some of the different sizes and shapes of cymbals?
There are many different sizes and shapes of cymbals. The most common size is the 18" crash cymbal, which is what most people think of when they think of a cymbal. Other sizes include the 20" ride cymbal, the 22" ride cymbal, and the 24" ride cymbal.
