Frequently Asked Questions
What are the shipping rates?
We offer free shipping on orders $100+ and under 32kg to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we will subsidise your delivery rates.
You can calculate shipping in the checkout and on product pages with your postcode.
All orders under $100 are charged at minimum $10 shipping.
Basic vs Standard vs Express Shipping
Express 1-5 days.
Standard 2-10 days.
Basic 4-10 days.
Our shipping platform will automatically determine and display the Express or Standard shipping options that are available to you.
Delivery times are determined by how far you are away from our store in Canberra.
If Express is not displaying, you're either located too far away from our store in Canberra, or the Standard shipping option will get it to you just as fast for the same price.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call Monday morning or reply to your order email and we will get back to you asap.
Bass Guitars
What is a bass guitar?
The bass guitar is a stringed instrument played primarily with the fingers or thumb, by plucking, slapping, popping, strumming, tapping, thumping, or with a plectrum. Bass guitars are similar in basic construction to electric guitars, but with a longer neck, scale length,, and usually four to six strings. Bass guitars are also only compatible with bass guitar strings, which have very heavy string gauges.
How is a bass guitar amplified?
Bass guitars are typically amplified using either a bass combo amp, or through a head and cabinet setup. Bass combo amplifiers combine both the speaker and amplifier together, which is very convenient if you need to lug your gear around often. The bass head and bass cab setup is a 2-piece rig. The bass head determines the amount of power to send from your output, which is then sent through to your bass cabinet (a passive speaker).
Another setup is through the combination of a preamplifier, EQ, and power amplifier - a setup often seen in live performance environments. The preamplifier is used to boost the signal from the bass guitar pickups and to shape the tone using a variety of EQ controls. The power amplifier is used to drive the speaker system and produce the final sound.
How often should I change the strings on the bass?
The answer to this question depends on a few factors, such as how often you play the bass, the type of strings you use, and the climate you live in. Generally speaking, you should change your strings every few months if you play the bass regularly, and every few weeks if you play it frequently. If you live in a humid climate, you may need to change your strings more often to prevent them from rusting.
