Frequently Asked Questions
What are the shipping rates?
We offer free shipping on most items to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we do offer great shipping rates, though it is often too expensive for us to offer free shipping.
You can calculate shipping costs in the checkout and on item pages with your postcode.
Orders under $50 incur a minimum order fee to cover shipping.
Standard vs Express Shipping
Our shipping platform will automatically determine and display the Express or Standard shipping options that are available to you. If Express is not displaying, you're either located too far away from our store in Canberra, or the Standard shipping option will get it to you just as fast for the same price. Express shipping is 1-5 days, Standard 2-10 days depending on how far you are away from our store in Canberra.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call monday morning or reply to your order email and we will endeavour to stop goods leaving the store.
QSC / Cole Clark Giveaway
Buy any QSC CP or K.2 Series Powered Loudspeaker in store and go in the running to WIN a brand-new Cole Clark SAN1EC-MMAH Acoustic Guitar valued at $1,299.
Whether it be testing their signature pickups, the overall quality and tone of their unique woods, or just used to replicate the feeling of a full PA system, Cole Clark has been using QSC throughout their headquarters for years due to their dynamic range, flat response and reliability. If you’re using a Cole Clark guitar then chances are its final inspection was through a QSC Powered Loudspeaker!
According to the team at Cole Clark “They go hand in hand with our Cole Clark guitars… if you don’t sound good when you’ve got a Cole Clark guitar, you should go out and buy a QSC!