Frequently Asked Questions
What are the shipping rates?
We offer free shipping on most items to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we do offer great shipping rates, though it is often too expensive for us to offer free shipping.
You can calculate shipping costs in the checkout and on item pages with your postcode.
Orders under $50 incur a minimum order fee to cover shipping.
Standard vs Express Shipping
Our shipping platform will automatically determine and display the Express or Standard shipping options that are available to you. If Express is not displaying, you're either located too far away from our store in Canberra, or the Standard shipping option will get it to you just as fast for the same price. Express shipping is 1-5 days, Standard 2-10 days depending on how far you are away from our store in Canberra.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call monday morning or reply to your order email and we will endeavour to stop goods leaving the store.
Violins
What is a violin?
The violin is a string instrument with four strings tuned in perfect fifths. It is the smallest, highest-pitched member of the violin family of string instruments, which includes the viola, cello, and double bass. The violin is played with a bow, held in the right hand, and supported by the left hand, which also regulates the tension of the strings by pressing them against the fingerboard.
What are the different sizes of violins?
There are eight different sizes of violins, with the measurement referring only to the length of the body. The smallest size violin starts at 1/16 (this is equivalent to 9 inches or 23 cm), and we then work our way up through 1/10, 1/8, 1/4, 1/2, 3/4, 7/8 and finally 4/4 or full size. A full size violin measures at around 14 inches or 36 cm. The size of the violin you need depends on your height and arm length. If you are an adult, you will most likely need a full size violin. If you are a child, you will need a smaller size.
What are the different types of violins?
There are four different types of violins - the acoustic violin, the electric violin, the silent violin, and the violin-like string instruments. The acoustic violin is the most common type of violin. It is made of wood and has four strings. The body of the violin is hollow, and the strings are stretched across the body. The acoustic violin is played with a bow, and the strings are plucked with the fingers.
