Frequently Asked Questions
What are the shipping rates?
We offer free shipping on most items to metro areas in ACT, NSW, VIC, and QLD. If you are in a regional area we do offer great shipping rates, though it is often too expensive for us to offer free shipping.
You can calculate shipping costs in the checkout and on item pages with your postcode.
Orders under $50 incur a minimum order fee to cover shipping.
Standard vs Express Shipping
Our shipping platform will automatically determine and display the Express or Standard shipping options that are available to you. If Express is not displaying, you're either located too far away from our store in Canberra, or the Standard shipping option will get it to you just as fast for the same price. Express shipping is 1-5 days, Standard 2-10 days depending on how far you are away from our store in Canberra.
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
What payment methods do you offer?
We offer secure checkout options like Visa, Mastercard, PayPal, Zip Pay and Bank Deposit.
American Express payments are also accepted, although most AmEx transactions will require manual authorization after payment (Someone from the team will contact you to confirm the transaction after checkout)
Can I cancel my order?
If you need to cancel your order it is best to give our online team a call on (02) 6282 3199
On weekends our online team may not be operating. Either give us a call monday morning or reply to your order email and we will endeavour to stop goods leaving the store.
Kawai Acoustic Pianos
Kawai, a name synonymous with excellence in the realm of acoustic pianos, offers instruments that blend traditional craftsmanship with innovative technology. Each Kawai piano, whether an upright or a grand, is designed to provide a tonal quality and playing experience that is unmatched. This dedication to quality ensures that every musician, from the beginner to the professional, finds their perfect match in a Kawai.
Craftsmanship and Design Innovation That Speaks Volumes
Kawai's commitment to excellence is evident in every acoustic piano it crafts. Utilising advanced materials like ABS-Carbon for the action parts, Kawai pianos offer remarkable touch sensitivity and durability. This technological innovation ensures your Kawai piano not only sounds exquisite but stands the test of time, allowing for generations of musical exploration and enjoyment.
Renowned Kawai Grand Pianos from Japan
Kawai grand pianos are a testament to the mastery of piano engineering and design. Each model, from the majestic concert grands to the more compact baby grands, is a work of art that offers unparalleled sound richness and dynamic range. These instruments are crafted for those who demand the ultimate in musical expression and tonal quality.
The Charm of Kawai Upright Pianos
Kawai upright pianos provide a perfect blend of professional performance and space efficiency. Ideal for both practice and performance, these pianos are favoured by musicians who seek the resonant sound and tactile feedback of a grand piano but have limited space. Each upright model embodies Kawai's dedication to musical excellence and innovation.
A Legacy of Musical Perfection
Kawai's legacy in piano manufacturing ensures that each acoustic piano embodies a rich musical heritage combined with cutting-edge technology. Whether you are drawn to the majestic sound of grand pianos or the compact elegance of upright pianos, Kawai offers instruments that inspire musical journeys and elevate performances.
Need assistance? We’re here to help!
If you need further assistance or have more questions about finding your perfect Kawai piano, our friendly team is here to help. Give us a call on 02 6282 3199 or reach out via our contact us form, and we'll guide you through our Kawai range, ensuring you find the perfect piano.
Kawai FAQs
Where are Kawai upright pianos manufactured/produced?
Kawai upright pianos are meticulously crafted in Japan, at the heart of Kawai's manufacturing excellence. Each piano is the result of traditional craftsmanship blended with modern innovation, ensuring the highest quality and musical integrity.
How do I care for my Kawai acoustic piano?
Caring for your Kawai acoustic piano involves regular tuning, avoiding extreme temperature changes, and keeping the piano clean. It's also important to have it serviced by professionals periodically to maintain its performance and longevity. For detailed care instructions, feel free to reach out to our team.
